Algemene Voorwaarden

Privacy Policy
Last update: Januari 2017

Woowash respects your privacy. We comply with the Dutch Data Protection Act and the Dutch Telecommunications Act. In this Privacy Policy you can read what kind of personal data we collect and how we store, protect and use your personal data. Furthermore, you can read for which purposes we will use your personal data and with whom your data will be shared.
What does this Privacy Policy apply to?
This Privacy Policy applies to your use of the "Website" www.woowash.com and all products and services that we offer you via our Website.
Personal data
In this Privacy Policy, your "personal data" means information or pieces of information that could allow you to be identified.
Your consent
Woowash will not collect, use or disclose your personal data without your consent. Therefore, we ask you to agree to this Privacy Policy before you can use our Websites or Apps.
Are you sixteen years or younger?
If you are sixteen years or younger, you have to obtain permission from your parents or legal guardian to use our Websites and Apps.
Which personal data do we process?
Your personal data may be collected in several ways, for example when you visit our Website, register on our Website, place an order, subscribe to the newsletter, fill out a form, contact us or use our services.
We will ask you to create an account via Facebook. By doing so, we ask you to share your public profile, list of friends, email address, date of birth and current residence with us, which data we will process. You may be asked for your phone number, which data we will also process.
We also process your IP address, the history of your transactions, payment details, browser language and – if you have given us permission – your geolocation.
In addition we may also process non-personal data whenever you interact with our Websites. This data may include your browser name, the type of your computer and technical information about your means to connect to our Websites (such as the operating system and the utilized internet service providers).
How do we use your personal data?
We use and process the personal data you have provided us with for the purposes described below.
  • We use your Facebook profile picture, name, the amount of your Facebook friends and your residence to complete your account.
  • We use your phone number to check whether it belongs to you and to check whether it is real to make the ordering of laundry jobs safer for (potential) customers.
  • We use your email address to send you information and updates about your order. We may also send you information about topics that might be interesting for you. You can unsubscribe from these services at any time.
  • We use the data about your browser language, your IP address and geolocation in order to address you in a language you speak and to show you content that relates to the country you reside in.
  • In case of fraud, we will share your personal data with the victim in order to allow this person to file a report with the police. We will not share more data than necessary for the report, and we will notify you in advance when we are about to share your data for this purpose.
Who do we share your personal data with?
Woowash does not sell, trade, or rent personal data to third parties.
Third-party service providers
In order to render our services, there are data that we will need to share with third-party service providers. For payments made via our websites, we use third-party services such as payment gateways and other payment transaction processors. These third parties are contractually obliged not to use said data for any other purpose than to effectuate the payment.
Generic aggregated (non-personal) data
We may share generic aggregated data with our business partners, trusted affiliates and advertisers. In such case the data will be fully anonymized.
How do we protect your personal data?
We work hard to protect your personal data from unauthorized or unlawful access, alteration, disclosure, use or destruction. We encrypt our services using SSL, the data is only accessible through a secret password and digital signatures, and our employees only have access to your data on a need-to-know basis. We use appropriate data collection, storage and processing practices.
Cookies
We may use cookies to enhance your experience when you use our Websites. A cookie is a small text file, containing a string of characters that can be placed on your device when you visit a website. This text file uniquely identifies your browser or device. When you visit our Websites again, the cookie allows our Websites to recognize your browser or device. You can change your cookie settings in your browser, if you don’t want cookies to be sent to your device. Please note that some Website features or services of our Websites may not function properly without cookies.
We use the following types of cookies on our Websites:
Technical cookies: these are cookies that are essential for the operation of our Websites, they enable you to move around our Websites and use our features.
Analytical/statistical cookies: we use these cookies to track visitor statistics. We use these statistics to continuously improve the Websites and mailings, and thus offer you relevant content. These cookies also allow us to recognize and count the number of visitors and to see how visitors navigate when they’re using our Websites. This helps us to improve user navigation and ensure users to find what they need more easily.
Tracking cookies: these cookies monitor clicking behaviour and surfing habits. By means of these cookies we can see whether and when you view your profile, and whether you click through to our websites.
Third party websites
You may find advertising or other content on our Websites that link to the websites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these websites and are not responsible for the practices employed by websites linked to or from our Websites. In addition these websites or services, including their content and links, may be constantly changing. These websites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites that are linked to our Websites, are subject to the terms and policies of that website.
Modifications to this Privacy Policy
We can update our Privacy Policy from time to time. When we change this Privacy Policy in a significant way, we will post a notification on our Websites along with the updated Privacy Policy. We may also notify you via your email address, and request you to accept the updated Privacy Policy before you can continue your use of our website.
Your rights and who to contact
You have the right to tell us if you:
  • don't want to be contacted in the future by us;
  • would like a copy of the personal information which we have processed about you;
  • would like us to correct, update or delete your personal information in our records;
  • wish to report any misuse of your personal information
If you have any questions, comments or concerns about how we handle your personal data, please contact us .
Please note that you can also view, edit or delete your personal data by logging in to your personal account.
Woowash vof
Email: info@woowash.nl
KVK: 67805639
BTW: NL857180502B01
www.woowash.com

Laundry Job Agreement

GENERAL
Here you can read the stipulations governing the use of the website www.woowash.com. You agree that when you are buying or selling a laundry job you always enter into a direct transaction with Woowash vof That agreement is called the "Laundry Job Agreement". Dutch law is explicitly applicable to the Laundry Job Agreement. Disputes will be submitted to the competent court in Amsterdam.
LAUNDRY JOB AGREEMENT
Laundry Job Agreement: If you buy or offer to sell a Laundry Job on the Platform a contract between you as User and Woowash is entered into. Woowash reserves the right to alter this Laundry Job Agreement. If you offer to sell or buy a Laundry Job you automatically acknowledge the most recent version of this Laundry Job Agreement.
Purchase agreement: Between the "Seller" and "Buyer" of a Laundry Job a Purchase Agreement comes into existence.
Selling Laundry Jobs
Request/Accept Laundry Jobs: As Seller you can offer Laundry Services for sale on the Platform by creating a profile on the platform. Buyer can request Laundry Jobs with Seller. As long as Buyer offer has not been accepted by Seller, Buyer may withdraw his Laundry Job Request at any time. To avoid any doubt: once the Laundry Job Request has been accepted by a Seller, a final agreement is reached with the respective Buyer and Seller cannot withdraw his request.
Description Laundry Job: Buyer fills in the details of Laundry Job Request as fully as possible and truthfully. Such information shall in all cases include the name of the Buyer, the services requested and the payment information of the Seller. Woowash reserves the right to modify the information on the Requested Laundry Job in accordance with the Requested Laundry Job.
Cost and Price: Seller determines the selling price of each Laundry Job Service that he offers on the Platform (the "Sales Price") For every Laundry Job Request for which a purchase agreement is reached, a fee ( "Service Fees") is due to woowash. Seller payout is sales price minus the 5-10% service fee. Buyers pay 5-10% service fee to woowash in addition to the cost of sales price, which is why the total price the Buyer sees is higher than Seller payout.
VAT: Woowash charges VAT on the transaction for the Buyer and the service fees for the Seller.
Payment to Seller: Buyer will make payment when Seller accepts Laundry Job Request. 24 hours after completion of the Laundry Job Request the Seller will receive the agreed Sales Price minus the Service Fees.
Cancellation sale: Woowash has a vested interest in the proper execution of the purchase agreement between the Buyer and the Seller. The purchase agreement also includes an irrevocable third party clause for the benefit of Woowash that enables it to claim compliance with the contract, to terminate the contract or annul the purchase agreement if the Buyer or Seller has not fulfilled the conditions of the Laundry Job Agreement.
Buying Laundry Job
Fees, payment and delivery: Buyer of a Laundry Job can pay online via the offered payment methods. The transaction costs for the purchase of an e-Laundry Job amount to 5-10% of the Sales Price and include the cost of the payments and VAT. The Laundry Job will commence immediately after Request is accepted by seller and payment is fullfilled on the Platform. When the sale is completed a final agreement between the Seller and the Buyer is concluded. Due to the nature of the product, it is not possible to undo the purchase.
Risks: Buying a Laundry Job through the Platform is not risk free. Woowash endeavours to only provide safe and successful transactions through the Platform, but it does not guarantee that a Laundry Job that is purchased through the Platform will always lead to clean and proper laundry.
Liability: Woowash is not liable for any damage that you may suffer caused by your use of the Platform Service or the Platform unless the damage is caused by intent, gross negligence or deliberate recklessness. Although Woowash takes as much as possible measures to ensure a safe purchase of abLaundry Job, it does not guarantee in any way the accuracy of the Platform Service, the content of the Platform or the accuracy or validity of a Laundry Job. Woowash Venue is not liable for the consequences of (possible) inaccuracies with respect to the Platform Service, the Platform or the Laundry Job. Without prior notice Woowash is entitled to (temporarily) close or limit the use thereof or terminate the Platform Service without having to state a reason and without any right to compensation arising against Woowash.
Abuse: You agree not to supply any information, data or content through the Platform that infringe any law or regulation. Furthermore, you agree that you:
  1. will not feign an improper relationship with a person or entity;
  2. will not access restricted/protected areas of the Platform;
  3. will not send any viruses, worms, junk mail, spam, chain letters, unsolicited offers or advertisements of any kind and for any purpose; and
  4. will not check, scan or test the vulnerability of the Platform or any other related system or network, or act in breach of any security or authentication.
If Woowash suspects that you do not comply with the Platform Agreement, Woowash may (permanently) deny you access to the Platform and to the Platform Service with immediate effect.
Disclosure of information: At all times Woowash has the right to disclose information in order to (i) defend itself in court, (ii) execute a court order, (iii) comply with all laws, regulations or requests from the government, (iv) protect national security, defence, public security/public health and (v) maintain its rights.

Platform Agreement

GENERAL
Here you can read the stipulations governing the use of the website www.woowash.com. You agree that you are entering into a direct contractual relationship with the Woowash platform. Anything to do with your account, your data and the technique involved is set out in that agreement. This agreement is called the "Platform Agreement". Dutch law is explicitly applicable to both the Platform Agreement. Disputes will be submitted to the competent court in Amsterdam.
PLATFORM AGREEMENT
Applicability: This Platform Agreement is drawn up by Woowash vof ("Woowash"), located at Blauwestraat 5, 5845 EK Sint Anthonis and registered with the Chamber of Commerce under number 67805639. If you use the Platform you enter into an agreement with Woowash (the "Platform Agreement") as “User”. Woowash reserves the right to alter this Platform Agreement. By using the Woowash Platform you acknowledge the most recent version of this Platform Agreement.
Platform Service: Through its online digital platform (the "Platform"), Woowash offers a service that allows you to buy and sell Laundry Jobs (the "Platform Service").
Registration: You can use the Platform Service by registering with a Facebook account, Google account or e-mail account. All personal data should be filled in truthfully.
Privacy: Woowash protects your personal data in accordance with the Data Protection Act. Woowash processes the personal information provided by you only in order to allow the use of the Platform Service and to communicate with you in this respect. For more information see the privacy policy on our website.
Personal use: The Woowash Platform Service is intended for personal use and traders or commercial parties are not allowed to commercially use or abuse the Platform. Scripts, (partially) automated programs or other methods to override purchases are not permitted and may lead to a (permanent) restriction of the User.
Disclaimer: Woowash is not liable for any damage you may incur as a result of your use of the Platform Service or the Platform, unless such damage is caused by intent, gross negligence or deliberate recklessness. Although Woowash takes as much as possible measures to ensure a safe and properly functioning Platform, it does not guarantee in any way the accuracy of the Platform Service or the content of the Platform. Woowash is not liable for the consequences of (possible) inaccuracies with respect to the Platform Service or the Platform. Without prior notice Woowash is entitled to (temporarily) close or limit the use thereof or terminate the Platform Service without having to state a reason and without any right to compensation arising against Woowash.
Abuse: As a condition for the use of the Platform Service, you agree not to supply any information, data or content through the Platform that infringe any law or regulation.
Furthermore, you agree that you:
  1. will not feign an improper relationship with a person or entity;
  2. will not access restricted/protected areas of the Platform;
  3. will not send any viruses, worms, junk mail, spam, chain letters, unsolicited offers or advertisements of any kind and for any purpose; and
  4. will not check, scan or test the vulnerability of the Platform or any other related system or network, or act in breach of any security or authentication.
If Woowash suspects that you do not comply with the Platform Agreement, Woowash may (permanently) deny you access to the Platform and to the Platform Service with immediate effect.
Disclosure of information: At all times Woowash has the right to disclose information in order to (i) defend itself in court, (ii) execute a court order, (iii) comply with all laws, regulations or requests from the government, (iv) protect national security, defence, public security/public health and (v) maintain its rights.
Complaints: If you have a complaint about the Platform or the Platform Service, Woowash would like to be informed thereof. Please send your complaint (defined as complete as possible to info@woowash.com